Pain Point 1：Complex Infrastructure Management: The enterprise's existing IT personnel are unable to comprehensively cover the management of the complex infrastructure.

Solution

The data center comprises numerous network devices of various brands, making management and maintenance highly complex. Hiring multiple specialized operations and maintenance engineers to maintain these devices would significantly increase operational costs for the enterprise. However, the existing IT operations personnel are unable to comprehensively cover all brands. We provide the user with an entire professional team to address this issue.

• Dedicated Operations Service Manager: Provides dedicated operations service managers to promptly understand user needs, coordinate resources, and regularly provide service summary reports, enabling users to understand the current network service status.
• Professional Technical Team: Dozens of professional technical personnel from secondary and tertiary cities provide support and cooperate with the deployment of operations service managers at any time.
• Comprehensive Service Upgrade Process: Establish corresponding upgrade mechanisms based on the type and severity of faults. When significant problems occur or are likely to occur, when the problem is very difficult to resolve or cannot be resolved, or when the situation cannot be handled according to the established process, the upgrade management process will be initiated. Through upgrade management, it is expected to obtain the necessary resources and timely resolve issues to avoid larger problems or impacts.

Pain Point 2: Delayed Problem Detection Leads to Prolonged Feedback and Repair Times, Resulting in Business Losses.

Solution

• We have deployed a professional monitoring system for the user, which continuously monitors the equipment in the user's data center in real-time. We have also set up alarm management, supporting various alarm channels such as email alerts and WeChat alerts. Alarm information is promptly sent to our operations and maintenance team members, enabling our technical personnel to quickly address issues and restore business operations to minimize unnecessary losses.

Pain Point 3: During annual peak sales periods, there is a rapid increase in business volume, requiring high network stability and emergency response capabilities.

Solution

To ensure the smooth operation of our client's peak sales events, we have implemented a series of measures to ensure network stability and security.

• Facility Inspections: Prior to peak sales events, engineers conduct on-site inspections of the facilities, including environmental conditions, UPS systems, and equipment software, to identify any potential issues and provide corresponding solutions.
• Data Backup: Before peak sales events, important equipment and databases across the network are backed up to prevent data loss in case of unexpected incidents, enabling prompt data recovery.
• On-site Support: During peak sales events, one network engineer and one database engineer are stationed on-site until the conclusion of the event.
• Real-time Monitoring: On-site engineers monitor network loads, database traffic, etc., in real-time during peak sales events to promptly identify and resolve any issues.
• Remote Expert Support: Network experts are on standby remotely during peak sales events to respond promptly to any escalated issues from on-site engineers and provide solutions.
• Operations Manager Oversight: Throughout peak sales events, the operations manager monitors the situation continuously, coordinating resources as needed.
• Reporting and Analysis: After the peak sales events, we provide monitoring reports, data analysis reports, as well as service summaries and feedback.