Pain Point 1:Insufficient human resources make it challenging to support multiple concurrent tasks, especially with dispersed locations leading to high travel costs for construction teams.

Solution

Utilizing our nationwide engineer dispatch platform service capability, we deploy localized engineers to address travel issues, significantly reducing implementation costs. Backed by technical support teams, along with on-site local engineers, we resolve simultaneous concurrency issues, boosting implementation progress and shortening timelines.

Pain Point 2:If subcontracted to different companies, non-uniform implementation standards pose challenges for unified acceptance.

Solution

Relying on our nationwide engineer dispatch platform service capability, we provide nationwide engineer on-site services for users, achieving uniform standards and acceptance.

• Dedicated Project Management Team: A dedicated project management team is responsible for overall project management, scheduling, quality control, risk management, equipment pre-configuration, equipment updates, logistics delivery, site appointments, project reporting (daily, weekly, monthly), ensuring that all work proceeds as planned and complies with uniform standards.
• Establishment of Unified Implementation Standards and Specifications: Detailed SD-WAN implementation standards and specifications are formulated, including network architecture design, equipment configuration, security policies, performance requirements, etc., ensuring that all on-site engineers implement according to uniform standards.
• Dedicated Technical Support Team: A dedicated technical support team provides backend support, with professional technical managers overseeing implementation quality, providing technical guidance, managing technical teams, promptly identifying and resolving issues.
• Unified Training and Guidance: Unified training and guidance are provided to all supporting engineers before implementation, ensuring that they understand and adhere to unified implementation standards and specifications.
• Establishment of Strict Acceptance Mechanism: Strict SD-WAN implementation acceptance standards and processes are formulated to ensure that all engineers can conduct acceptance inspections according to uniform standards after implementation, including performance testing, security audits, etc.
• Regular Evaluation and Improvement: Regular evaluation of implementation quality and efficiency, timely identification of issues, and measures are taken for improvement, ensuring the continuous uniformity and enhancement of implementation standards.

Pain Point 3: Difficulty in unified operation and maintenance: Wide distribution of stores, difficulty in IT equipment management, multiple brand manufacturers, unclear work interfaces, limited internal IT support, insufficient technical capabilities, inability to cover all product lines, and inconsistent service standards from different service providers for different devices and systems.

Solution

Our unified operation and maintenance management service meets various needs of users.

• NOC Team: 
  (1) Exclusive 400 hotline, available 24/7 for real-time remote technical support;
  (2) Proactive monitoring, achieving a fault detection rate of 98% for SD-WAN networks, providing real-time monitoring data on network quality (latency, jitter, packet loss) from data centers to all stores nationwide through the CMP system.
• On-site Technical Support: Local engineers conduct on-site fault diagnosis to meet various SLA requirements of users.
• Nationwide Spare Parts Warehouse: Local spare parts warehouses are available in 100+ cities, covering all cities where users have stores, meeting SLA requirements.
• Operation and Maintenance Management: A dedicated operation and maintenance service manager team liaises with users, providing quality control of operation and maintenance, operation and maintenance service reports (monthly, quarterly, annual reports), etc.